No Third Strike
Last Thursday when we went to the PERA office in Mankato to take care of our direct deposit as our bank is closing. We found the office was closed. That may have been with all the congestion as the Civic Plaza was having live music . . . every Thursday and it was wall to wall people.
This morning, I checked the website for the PERA office. It stated June 28th, office hours from 8:30 to 4:30 – Office Open.
Dennis and I headed to Mankato to get this transaction taken care of. We parked in the handicapped spot in front of the PERA office. Door was locked. I stood in the shade of the awning and called the phone number on the door. After numerous announcements, I got a real person on the phone, and I allowed her to know we were outside their door in the Civic Plaza. Hmm. They closed the Mankato office some time ago and now the only offices open are in Minneapolis and St. Paul. As I had a real person on the line I let her know that perhaps they should put signage on the door, taking off the stated hours and then change the website. Grr!
We came home and Dennis left me to my HP computer. I prayed the funky internet service would stay on line long enough for me to find the site I needed. After many different pages of info, I found forms to download for direct deposit changes. Whew! No longer do establishments value one on one communication for business dealings.
After two strikes we will get this done via the old fashioned snail mail. Dennis wondered how people took care of their business when they didn’t have their very own Grammie on board.
On that note, I will toddle off to the post office to mail in the PERA forms and then hit the library for some reading to have on hand.
Chalk this day up to being persistent in our own business, because there sure isn’t anyone waiting for you to walk into their door to help you.