What service! I called Mediacom yesterday to voice my concerns over our televisions tiling out (distorted image) over the last two weeks. Today a little past noon, technician Michael appeared representing Mediacom. The black box where all the magic happens from, appears to have had an electrical surge move through it. Though we have not had an electrical storm or have not been home when something may have happened to compromise our electrical within the home, there was evidence of a problem.
The cable attached from the back of the black box to the place where it entered through the living room floor appeared to have been sliced with a knife in short spurts for that enter length that compromised the smooth surface that the cable should have had throughout. There were areas where the steel of the cable showed through. At the entrance of the cable to the box the cable had been melted.
We now have a new black box that is ready for a high definition television for some time in the future. Michael replaced connections on all four televisions that we have hooked to Mediacom. The remote was replaced complete with batteries. Every component in the box on the outside of the house was replaced. We had a great once over and though Michael could not be certain the tiling was corrected without sitting and watching television with us, he encouraged us to call if more support was needed.
I know Mediacom and such companies get a lot of negative publicity, but today we had a service technician that scored 100% and we addressed that when we received a follow up phone call in regard to the visit today.
We really don’t know if the condition of the cable indicated that something worse might have, could have, happened within the home, but we are thankful that after Michael left we had a clean bill.