My Last Nerve
I thought it was my last severed nerve . . . until I find that our internet is no longer up and running. Is it the heat? Is it a company that takes its customers for granted? This has been cutting out at all times of the day for any amount of time. I am striking while the iron is hot!
My other severed nerve was this morning as we are working at switching banks. Yesterday Dennis and I together contacted our provider for medical prescriptions. Dennis spoke of his info as I did of mine. Today there would be a call with the branch that can make such changes that involve bank changes. I ask if Dennis needed to be present. “No.”
I kept my phone close all morning, including into the bathroom. The call came at 10:45. We each have our own I.D.#s. All was going well. We concluded that my information was changed and when she said she would now go onto Dennis’, the call ended. The line went dead. I checked to see what the number was that had called me and I then put the call through. Oh my gosh! Everything started from step one as we had completed yesterday. After being put on hold several times, I was told Dennis would need to be on the line. Of course Dennis wasn’t here. I would have to call them back when Dennis could speak for himself.
About noon Dennis came home and I snagged him immediately for us to get this call done and finish up this contact. Again we started from the very beginning. “No, Dennis, you cannot tell them you only want to speak to someone that speaks audible English.” We both sat through several times of being put on hold. Dennis kept patting my knee. He knew I was burning that last raw nerve. The actual transaction of changing routing numbers and an account number took less than 10 seconds. Whew!
We had gone through this almost verbatim when we were on the phone line with the VA. Dennis receives a whopping $152.00 a month for Korean related health issues. That has been a direct deposit. Changes need to get done with the new bank info. Mid way through the line went dead. Cell phones are not impacted with internet service. The second time we got through, Dennis needed to give the date that he was inducted. He stated the year. No . . . they needed the exact date of year, month and date. What had happened in 1955? Dennis hung up and he felt he would need to go to the courthouse as his records are recorded. I went to my vault of “stuff.” We called back and Dennis could proudly tell the SOB that he was inducted May 13, 1955. The rest took just a few seconds.
Because of Dennis’ frustration yesterday, he knew he needed to pat my knee today.
Life is not for the faint of heart. Yes, we are very thankful that we don’t need someone to speak for us or to help with life altering events, such as changing of banking information. That being said . . . the difficulty of simplistic items sure can piss me off.